Nationwide, credit unions are turning to video tellers to help improve the customer experience. In July, NEFCU, a credit union on Long Island in New York, opened a second branch location with interactive video teller machines and no live tellers, Newsday reports.
The credit union’s new Deer Park branch opened nearly 10 months after its first branch without tellers in Bay Shore, the newspaper notes.
Carmen Effron, president of bank consulting firm C F Effron Co. in Weston, Conn., says video tellers will become more of the norm. “This is much more affordable for a bank, and for customers it won’t be dramatic,” she tells Newsday. “We’re all about fast. We’re all about convenience. It’s inevitable that more banks will do this.”