Nationwide, credit unions are turning to video tellers to help improve the customer experience. In July, NEFCU, a credit union on Long Island in New York, opened a second branch location with interactive video teller machines and no live tellers, Newsday reports.
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The credit union’s new Deer Park branch opened nearly 10 months after its first branch without tellers in Bay Shore, the newspaper notes.

Carmen Effron, president of bank consulting firm C F Effron Co. in Weston, Conn., says video tellers will become more of the norm. “This is much more affordable for a bank, and for customers it won’t be dramatic,” she tells Newsday. “We’re all about fast. We’re all about convenience. It’s inevitable that more banks will do this.”

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